Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the website at joinveora.com ("Website") and the services provided by Véora ("we", "us", "our").

Véora operates a digital healthcare platform that provides medically supervised weight loss treatment using GLP-1 receptor agonist medications. Through our Website, you can:

• Complete a medical intake form for physician review
• Purchase treatment on a subscription (membership) or single-order basis
• Verify your identity for prescription medication eligibility
• Schedule consultations with our medical support team
• Manage your treatment, dosage, and account via your personal dashboard

By creating an account, completing our intake process, or using any of our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

• You must be between 18 and 65 years of age.
• You must reside in the Netherlands or an eligible European country.
• You must be capable of entering into a legally binding agreement under the laws of your country of residence.
• You must provide accurate and complete information during registration and throughout the intake process.
• Our services are for personal use only. You may not use our platform on behalf of another person.

Medical intake and evaluation

When you complete our medical intake form, your health information is securely transmitted to an independent, licensed physician registered in the Netherlands. The physician will assess your eligibility for GLP-1 treatment based on the information you provide.

Prescription and treatment

• A prescription will only be issued if the physician determines it is medically appropriate and safe for you. The decision lies solely with the physician.
• Payment does not guarantee a prescription or treatment approval.
• Medication is dispensed and delivered by a licensed pharmacy partner operating under Dutch pharmaceutical law.
• You are responsible for following the prescribed dosage and reading the patient information leaflet included with your medication.

Your responsibilities

• You must provide truthful, accurate, and complete health information. Inaccurate information may seriously endanger your health.
• You must inform your own GP/doctor that you are receiving treatment through Véora.
• You must promptly report any side effects, changes in health, or changes in medication through your dashboard or by contacting us.

• You must keep your login credentials secure and confidential. You are responsible for all activity under your account.
• You must keep your personal and medical information up to date, especially your contact details, health status, and delivery address.
• We may suspend or terminate your account if you breach these Terms, provide false information, or if required for safety reasons.

Ongoing treatment (membership)

When you choose "Ongoing Treatment", your first payment activates a recurring subscription via direct debit (SEPA). Subsequent payments are automatically collected monthly. Your membership tier and pricing may change based on dosage adjustments approved by your physician.

Membership tiers

• Member — from start. Monthly discount of €10, community access, referral rewards.
• Core Member — after 6 months active. Monthly discount of €20, priority support, higher referral rewards.
• Inner Circle — after 12 months active. Monthly discount of €30, protected pricing, priority access to new services.

Tier upgrades are applied automatically. Pricing adjustments take effect on your next billing cycle.

Single order

If you choose a single-month order, you make a one-time payment. No subscription is created. Single orders do not include membership benefits.

Current pricing (per month, subject to medical approval):

• All prices include VAT where applicable and are shown in euros (€).
• Dosage increases are subject to physician approval. If approved, the price adjustment takes effect on the next billing cycle.
• Payments are processed by Mollie, a licensed EU payment service provider. We accept iDEAL | Wero, credit card, and SEPA direct debit.
• If a recurring payment fails, you will be notified and given the opportunity to update your payment method. If payment is not received within 7 days, your membership may be paused and deliveries suspended.

• All new patients start on the 2.5 mg dosage (unless switching from a higher dose with physician approval).
• Standard progression: month 1 at 2.5 mg, month 2 at 5 mg (automatic), month 3+ subject to patient experience and physician approval.
• In the third week of each cycle, you will receive a notification asking whether you wish to maintain your current dose or request an increase.
• Dose increases require physician approval. If approved, the price is automatically adjusted on the next billing cycle.

Medical rejection — full refund

If your physician determines that treatment is not appropriate for you, your membership is automatically cancelled, all recurring payments are stopped, and the full amount paid is refunded within 7 business days. No action is required on your part.

Cancellation by you

• You may cancel your membership at any time by contacting support@joinveora.com.
• Cancellation takes effect at the end of your current billing period. No further payments will be collected.
• Referral credits and membership tier benefits are forfeited upon cancellation.

Pausing your membership

• You may request to pause your membership via support. During a pause: no deliveries, no payments, and your status and credits are preserved for up to 3 months.
• After 3 months without reactivation, the membership is terminated.

Prescription medication returns

For health and safety reasons, prescription medications cannot be returned once dispensed and delivered. This is in accordance with Dutch pharmaceutical regulations.

Right of withdrawal (distance selling)

Under European consumer protection law (Directive 2011/83/EU) and Dutch civil law (Art. 6:230o BW), you have a 14-day right of withdrawal for distance contracts. However, this right does not apply to prescription medications that have been dispensed, as they are personalised healthcare products that cannot be returned for safety reasons. For non-prescription products or services, you may exercise your right of withdrawal within 14 days of purchase by contacting support@joinveora.com.

• Each member receives a unique referral link or code in their dashboard.
• Credits are awarded when the referred person completes intake, payment, and is medically approved for treatment.
• Credit amounts depend on the referrer's membership tier at the time of referral: Member €100, Core Member €125, Inner Circle €150.
• Credits are automatically applied to your next monthly payment. Unused credits carry over to subsequent months.
• Credits cannot be exchanged for cash or transferred to another person.
• We reserve the right to modify or discontinue the referral programme at any time with reasonable notice.

To comply with applicable regulations for prescription medication services, we require you to verify your identity. Verification is performed by our partner iDenfy. You will be asked to upload a valid photo ID (passport, ID card, or driving licence). Your document is processed securely and is not stored by Véora after verification is complete.

All content on our Website — including text, graphics, logos, images, software, and design — is owned by Véora or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any of our content without prior written consent.

• Véora facilitates access to medical services but does not itself provide medical advice, diagnosis, or treatment. Medical decisions are made solely by licensed physicians.
• We are not liable for any medical outcomes arising from treatment prescribed by our physicians, nor for any adverse reactions to medication.
• Our total liability to you under these Terms shall not exceed the total amount you have paid to us in the 12 months preceding the event giving rise to the claim.
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under Dutch law.

These Terms are governed by the laws of the Netherlands. Any disputes arising from or in connection with these Terms shall be submitted to the competent court in the Netherlands, unless mandatory consumer protection laws grant you the right to bring proceedings in your country of residence.

Before initiating legal proceedings, we encourage you to contact us at support@joinveora.com to resolve the matter amicably. You may also use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

We may update these Terms from time to time. If we make material changes, we will notify you at least 10 business days in advance via email. If you do not agree to the updated Terms, you may cancel your membership before the changes take effect and receive a refund for any paid but unreceived services.

Continued use of our services after the effective date constitutes acceptance of the updated Terms.

For questions about these Terms, please contact: